Categorizing and Tagging tickets - assign tickets to different groups and assign default agents to types.
Automation/macros motor - Create difficult workflows making use of our simple "if this - try this" engine. This is an instance trigger-motion: "In the event the ticket will become overdue deliver an HTTP-ask for to an external URL"
Screen seize - you'll be able to document your monitor (a video or a single screenshot) proper with the World wide web application and upload it into the ticket, no extra software package necessary
Here's how Jitbit's simple ticket method tracks and handles your clients' requests and saves your specialists' time:
We surveyed one hundred+ businesses across industries and departments to find out how companies are prioritizing LCAP.
External lookup - connect to an external service and question for person infomation, that should be revealed inside of a popup ideal inside of a ticket
You are able to manually Log off from the Harmony Portal. If you do not log out, the Harmony Portal will mechanically log you out following four several hours of inactivity. The four hrs of inactivity is predicated around the person details stored in the browser's neighborhood storage.
All these options are existing in Jitbit Helpdesk. Obtaining the occupation done and having it performed swiftly and easily is all vital when you are supporting your consumers.
This method guarantees our prospects are afforded a reputable guarantee of reliability, alongside a just and protected gaming environment, complemented by a visually engaging practical experience.
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“Jitterbit is rather comprehensible and simple language in which we are able to connect applying A further process. It offers us in depth method and detail knowledge on how middleware is effective.”
Just one account per participant is permitted. Several or fraudulent accounts will bring about account lock and deposit forfeiture.
You may optionally create the login site to automatically redirect consumers on your SAML/SSO provider after they check in jita bet and being redirected back on the helpdesk application. Discover much more details about login/SSO listed here
We have also rewritten the "suggested KB articles or blog posts" module to make use of an area (as in "your facts will not be shared with everyone") Substantial Language Product (LLM) to vectorize a ticket and Identify similar content, which increases relevance significantly.