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Consider acquiring a usual "How can I reset my password?" ticket. In place of typing out a reply, our procedure whips up an accurate answer utilizing your Understanding Foundation. A neat way to handle the usual suspects!
Whether you're a tech support "agent", an "administrator" or perhaps a "manager", the grid effortlessly adjusts for your present wants. This is actually the monitor you are gonna be checking out Generally of the workday, so we've virtually put in several years sharpening it.
It is possible to access Harmony Portal cloud apps with the latest variations of such supported browsers:
You may as well increase tags towards your tickets, applying tags Besides types to great tune your structure more. A ticket can even have a number of tags assigned to it. A superb illustration is actually a "characteristic ask for" tag to easily discover all the ongoing function requests.
This industry is employed after you log in for the Harmony Portal, and for Other individuals to ask you to definitely other Harmony organizations. If you would like update your e-mail handle, please Speak to assistance.
EDI: An internet application for connecting to and handling EDI investing associates along with the transactions created with them.
Display screen seize - you could document your monitor (a movie or just one screenshot) right with the World wide web app and add it on the ticket, no extra software wanted
Hosted or self-hosted - the vast majority of our customers choose the "SaaS" Model, but a lot of IT departments prefer having an "on-premises" Model functioning on their own servers.
Types provide several further Positive aspects - you could assign jitabet app categories to particular group associates, Create experiences employing just the tickets you would like, effortlessly try to find tickets plus more
Our Stories help it become simple to keep watch over your IT-group overall performance. Jitbit has a list of created-in studies that provides you with the insight you must establish and improve your customer service. And also the "personalized report" Instrument that lets you quickly Construct your very own stories.
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