Study the on-premises installation handbook about installing, upgrading and troubleshooting the server Edition
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All KB content articles (which includes tech-only posts) are sent to the OpenAI API so that we can easily utilize it to crank out responses.
You can optionally create the login web page to automatically redirect users to the SAML/SSO supplier every time they register and remaining redirected again towards the helpdesk application. Uncover a lot more information about login/SSO listed here
Reviews using an choice to export to Excel and CSV: resolution time, time of day distribution, reaction pace, Kanban see and many other. And in some cases a tailor made report builder. Track several client guidance metrics, measure your brokers overall performance and many others.
This subject is utilised any time you log in towards the Harmony Portal, in addition to for Other folks to ask you to other Harmony businesses. If you would like update your email deal with, you should Call guidance.
Distant assistance computer software that helps assistance brokers connect with customers' pcs remotely and aid in solving specialized complications.
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To alter your password, click the disclosure triangle beside your identify and select Change Password. This opens a different webpage where you can update your password.
After producing any updates on this website page, you will need to click on the Help save button to ensure that the changes to become saved.
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While you navigate concerning the cloud-based Harmony programs, prevalent elements in the Harmony Portal are accessible by way of the header alongside the very best in the site. Of Take note, these incorporate accessing your account, where you can update your details and change your default Firm, and also changing your password.